Warranty & After-Sales Support
Every Jane product purchased from our store is covered by the manufacturer's warranty. We stand behind every product we sell.
2-Year Manufacturer Warranty
All Jane products sold through our store include the standard 2-year manufacturer warranty covering defects in materials and workmanship under normal use.
Dedicated Support Team
Our multilingual support team is here to help with warranty claims, troubleshooting, and product questions. We make the process simple and stress-free.
Genuine Parts & Service
As an official authorized retailer, we can facilitate genuine Jane replacement parts and authorized repair services when needed. No third-party parts, ever.
Free Warranty Returns
If your product has a manufacturing defect covered by warranty, we arrange free return shipping and replacement. No extra costs for you.
What Is Covered
- Manufacturing defects in materials and workmanship
- Frame and chassis structural integrity issues
- Fabric and stitching defects under normal use
- Harness, buckle, and safety restraint malfunctions
- Wheel, brake, and folding mechanism defects
- Car seat shell and ISOFIX base manufacturing faults
What Is Not Covered
- Damage caused by accident, misuse, or improper handling
- Normal wear and tear (including fabric fading and wheel wear)
- Damage from airline handling or third-party transport services
- Products purchased from unauthorized sellers
- Cosmetic damage that does not affect product function
- Products where the serial number has been removed or altered
How to Make a Warranty Claim
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1
Contact our support team
Reach out via email at support@janestore.eu or through our contact form. Include your order number and a description of the issue.
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2
Provide documentation
Share photos or videos clearly showing the defect. A copy of your order confirmation or invoice helps speed up the process.
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3
We assess and respond
Our team reviews your claim within 2-3 business days and advises on the next steps — repair, replacement, or refund depending on the situation.
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4
Resolution
If covered, we arrange free collection of the defective item and dispatch a replacement. Most claims are resolved within 10 business days.
Warranty Registration
While not required for warranty coverage, we recommend registering your Jane product on the official Jane website. Registration helps manufacturers communicate important safety updates and can extend support options. As an authorized retailer, we can assist with the registration process if needed.
Keep your proof of purchase safe — your order confirmation email from us serves as your warranty certificate. If you purchased from us and need a copy of your invoice, just contact our support team.
Have a warranty question or need to start a claim?
Contact Support