Terms of Service

Welcome to Jane Store. By accessing our website and making a purchase, you agree to these Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Jane Store is an independent authorized retailer of authentic Jane baby products. We are not Jane S.A. (the manufacturer) itself, but an authorized reseller of genuine Jane products. All Jane trademarks, logos, and product names remain the property of Jane S.A. We operate this website to serve families across Europe with authentic products and reliable service.

2. Product Authenticity

We guarantee that every product sold on our website is 100% genuine Jane merchandise, sourced through Jane's official distribution channels. All products come with the manufacturer's standard warranty. We do not sell copies, replicas, refurbished items (unless explicitly stated), or unauthorized imports. If you suspect a product is not genuine, please contact us immediately.

3. Orders & Pricing

• All prices are displayed in Euros (EUR) and include applicable VAT.
• We reserve the right to change prices without prior notice. The price charged is the price displayed at the time of order confirmation.
• Placing an order constitutes an offer to purchase. The contract is formed when we send an order confirmation email.
• We reserve the right to refuse or cancel orders in cases of pricing errors, stock unavailability, or suspected fraud.
• Product images are for illustration purposes. Actual products may vary slightly in appearance due to screen settings or minor manufacturer updates.

4. Payment

We accept major credit and debit cards, PayPal, and other secure payment methods displayed at checkout. All transactions are encrypted using industry-standard SSL/TLS technology. We do not store full payment card details on our servers — payment processing is handled by PCI-compliant third-party providers.

5. Shipping & Delivery

We offer free standard shipping to all European countries. Estimated delivery times vary by destination and are provided for guidance only. We are not liable for delays caused by customs, carrier issues, extreme weather, or events beyond our reasonable control.

For complete details, please review our Shipping Policy.

6. Returns & Refunds

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. We extend this to a 30-day return window for your convenience. Products must be returned in their original condition and packaging.

For complete details, please review our Return Policy.

7. Warranty

All Jane products come with the manufacturer's standard 2-year warranty covering defects in materials and workmanship. This warranty is in addition to your statutory rights under EU consumer law. As an authorized retailer, we facilitate warranty claims directly.

For complete details, please review our Warranty Policy.

8. Intellectual Property

Jane is a registered trademark of Jane S.A. All product names, logos, and designs displayed on our website are the intellectual property of their respective owners. Website content including text, images (except manufacturer-supplied product images), and layout is protected by copyright. You may not reproduce, distribute, or use any content from this website for commercial purposes without our written permission.

9. Limitation of Liability

We take great care to ensure product information, pricing, and availability on our website is accurate. However, we do not guarantee that all information is error-free. To the fullest extent permitted by law, our liability for any claim arising from your use of our website or purchase of our products is limited to the purchase price of the relevant product. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be excluded by law.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the European Union and the country where the seller is established. Any disputes shall be subject to the jurisdiction of the competent courts in that jurisdiction. As a consumer, you may also benefit from the mandatory consumer protection provisions of your country of residence.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or business operations. The latest version will always be available on this page. Continued use of our website after changes are posted constitutes acceptance of the updated terms.